top of page
  • How do I schedule an appointment online?
    To schedule an appointment, click the "Schedule Online" button on the homepage or the scheduling section in your "OnPatient Portal." Follow the prompts to select your service, choose a date and time, and provide your contact information.
  • Can I reschedule or cancel my appointment online?
    Access Your Appointments: Log into your OnPatient account and navigate to the "Appointments" tab on the navigation bar. View Upcoming Appointments: The Appointments page lists your upcoming appointments. Click on the appointment you wish to reschedule to view its details. Reschedule Your Appointment: You will see a "Reschedule" button on the appointment details page. Click this button to proceed with rescheduling. Choose a New Time: After clicking "Reschedule," you will be directed to a scheduling tool where you can select a new appointment time based on our availability. Confirm the New Time: Once you have selected a new time, click "Reschedule" again. A confirmation page will appear, allowing you to confirm the new appointment time. Following these steps will help you reschedule your appointment quickly and efficiently. If you encounter any issues or have questions, please get in touch with us for assistance. "Contact Us"
  • What is the cancellation policy for appointments?
    If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance to avoid a $50 cancellation fee​​.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where is Timeless Men's Health Located?
    We are located in Vernon Hills, Illinois! 565 Lakeview Pkwy Suite 192, Vernon Hills, IL 60061
  • How can I navigate through the different sections of the website?
    To navigate through the website's different sections, you can use the menu bar at the top of the page. Click on the menu items to access the various pages and sections of the site.
  • What are the benefits of the member pages included in the pricing plans?
    {"blocks":[{"key":"637gr","text":"The member pages included in the pricing plans offer exclusive access to personalized health resources, specialized services, and tailored care plans. Members can enjoy benefits such as priority scheduling, discounted services, and access to premium content and events.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{}}
  • How do I navigate the Timeless Men's Health Clinic website?
    Our website is designed to be user-friendly. Through the main navigation menu, you can find information about our Treatments and Services, Schedule Appointments, and access your Patient Portal. Each section is clearly labeled for easy access.
  • How do I manage my payments and billing information?
    Payments can be managed through the patient portal. We accept various payment methods, including credit/debit cards. For detailed financial policies, refer to our website's Patient Financial Responsibility Statement​​.
  • What are the membership options available at Timeless Men's Health Clinic?
    We offer several membership options, including Premium TRT, Platinum TRT, Weight Loss Programs, and Vitamin Boost Membership. Each membership includes specific services and benefits tailored to your health needs​​.
  • How much does the Weight Loss Program cost?
    The cost varies based on the program step: Step 1: $599 for 3 months. Step 2: $799 for 3 months. Step 3: $999 for 3 months​​.
  • What should I expect during a Timeless Tox Wrinkle Repair treatment?
    Timeless Tox treatments involve injecting small amounts of botulinum toxin into facial muscles to reduce wrinkles. The procedure is quick, taking about 15-20 minutes, and results last 3-5 months. Possible side effects include temporary discomfort, swelling, redness, and, in rare cases, drooping eyelids or allergic reactions​​.
  • What services does Timeless Men's Health Clinic offer?
    We offer a range of services, including testosterone replacement therapy (TRT), hCG for performance enhancement, male fertility treatments, PRP for hair loss, general wellness labs, erectile dysfunction treatments, and IV hydration for various needs such as cold and flu, detox, energy, and migraines.
  • What should I know about B12 injections?
    Vitamin B12 injections help reduce fatigue, improve memory, and maintain a healthy body weight. They are generally well-tolerated but can have side effects such as mild diarrhea, upset stomach, and headache. Consult with your provider if you have any side effects or medical conditions that might interact with B12 injections​​.
  • What is PRP treatment for hair loss?
    PRP (Platelet-Rich Plasma) treatment involves injecting your own platelets into the scalp to stimulate hair growth. It's a non-surgical method that can help thicken existing hair and encourage new hair growth.
  • What are the benefits of IV hydration therapy?
    IV hydration therapy can help with dehydration, boost your immune system, enhance energy levels, alleviate symptoms of hangovers, migraines, and provide relief from cold and flu symptoms. Each IV treatment is tailored to your specific needs.
  • What is testosterone replacement therapy (TRT)?
    TRT is a treatment designed to increase testosterone levels in men with low testosterone. It involves regular testosterone injections or other delivery methods to help improve energy levels, mood, and overall health.
  • What is the Weight Loss Treatment Program at Timeless Men's Health Clinic?
    Our Weight Loss Treatment Program includes a comprehensive approach to help you lose weight effectively and safely. It combines medical consultation, blood work, and a personalized plan that may include medications such as Semaglutide.
  • Where is Timeless Men's Health Clinic located?
    Our clinic is located at 565 Lakeview Parkway, Suite 193, Vernon Hills, IL 60061. View our website, under the "Contact Us" section​​, which provides detailed directions and a map.
  • How can I contact Timeless Men's Health Clinic?
    You can contact us via phone at +1 (224) 504-2152, email at info@timelessmenshealth.com, or through the contact form on our website at Contact Us. Our contact information is also listed at the bottom of each page on our site.
  • What is the patient portal, and how do I access it?
    The patient portal is a secure online platform provided by DrChrono, where you can manage your health information, view test results, schedule appointments, and communicate with your healthcare providers. You can access it by visiting onpatient.com/login or by downloading the OnPatient app available for iOS and Android devices.
  • What can I do through the patient portal?
    Through the patient portal, you can: View your medical records and test results. Schedule, reschedule, or cancel appointments. Communicate securely with your healthcare team. Request prescription refills. Manage your billing and payment information.
  • How do I download the OnPatient app?
    The OnPatient app is available for iOS devices. You can download it from the App Store by searching for "OnPatient" and installing the app on your iPhone or iPad. The OnPatient app is unavailable for Android users; however, you can access the patient portal through a web browser on your Android device by visiting onpatient.com/login.
  • Can I access my family's health information through the patient portal?
    You can manage your family's health information through the patient portal by setting up family accounts. This feature allows you to access medical records, schedule appointments, and communicate with healthcare providers on behalf of your family members.
  • I forgot my patient portal password. How do I reset it?
    If you forget your password, click the "Forgot Password" link on the onpatient.com/login page or the OnPatient app. Follow the instructions to reset your password, which involves entering your email address and receiving a password reset link.
  • How secure is my information on the patient portal?
    Your information on the patient portal is protected with the highest security standards, including encryption and secure login procedures. DrChrono and OnPatient ensure that your personal health information is kept confidential and secure at all times, adhering to HIPAA compliance to protect your privacy and maintain the confidentiality of your medical information.
bottom of page